Therese and Ricky are the worst. I read with Therese when she started, I was recommended to her by the PS customer service person. I wanted to know if my POI would reach out to me while I was recovering from my major surgery. She said "I see a teddy bear with balloons, so Yes, definitely".
Wouldn't you guess, he never did reach out to me regarding the surgery, we've talked since then but he acts like he doesn't even know I went through a surgery.