This is a dumb question, but how do you call her? Do you have to arrange a call and she calls you whenever she's on? Or do you click the call now when she's online? I have only used keen once to talk to shaman kira and it was a chat so I have no idea how to use keen for a call, but I really want Anne to tell me someone's current thoughts/feelings and it doesn't sound like she does chat based on all the posts about her faulty headset. Also, does anyone know what time she's usually on? And whether she's hard to catch or usually pretty available? Thanks for the help!