One of the biggest grief I've seen after lurking around on here is the way reviews are dealt with on major psychic websites.
So I figured to start a thread to breakdown the structure of how reviews are done and what the pitfalls are.
I am only doing this for Keen and CP because I only use these sites, if anyone wants to add anything for other websites, please do!
Keen
Rules for Reviews:
- Up to 7 days to leave feedback for your reading
- Must have had minimum 4 minutes of paid conversation with advisor in order to leave a feedback
Pros:
- All feedback, no matter positive or negative (that I'm aware of) are posted immediately and are kept for 12 months. This means transparency and clarity.
- Having the minimum 4 paid minutes benchmark prevents advisors from sending free minutes to their alt accounts to gain fake 5 star reviews, meaning that most reviews should be fairly authentic.
- Keen now added search and filter/sort function onto the reviews which makes it easy to look for the type of reviews you're looking for (romance/career/predictions coming true etc).
Cons:
- Biggest pitfall here is time. With only a 7 day window to leave a review and most advisors easily giving out prediction that span weeks or even months ahead means that even if a prediction did not come true, your review window has expired. What are the chances of a customer paying 30-50 dollars to go back to an advisor who was inaccurate just for the sake of leaving a review? Some sure, but most people wouldn't.
California Psychic
Rules for Reviews:
- Up to 30 days to leave feedback for your reading
- minimum 5 minutes or more to leave a feedback
Pros:
- Having minimum 5 paid minutes benchmark prevents advisors from getting fake reviews from 1 or 2 minute readings.
- 30 day review window allows more time (4x more than keen) for people to come back and report their updates.
Cons:
- Feedbacks are first reviewed by CP's team before posting them, sometimes it takes up to 3-4 days to see your review posted.
- Some/many negative reviews are not posted unless it was worded in softer tones. [Eg. 1 star review with "Nothing this advisor said came true for me" will not be posted vs Eg. 3-4 star review with "Still awaiting for predictions, timeline came and went but she remains consistent and I'm hopeful" will likely be kept]
- No search/filter/sort ability outside of "Top comments" and "Most recent"
So each site has ways of getting out of bad reviews, I wouldn't put one way over the other because of how they play with different constraints. Fun to dissect however.
