Yes, it was startling. I hadn't called in 2 or 3 weeks, but possibly lingered too long on the previous call? I'd only called a total of 3 times in a month and the readings were great -- medium readings. Then out of the blue, I tried calling again and was blocked. Hurt my feelings. I didn't do anything wrong. I do think the reader was more quantity than quality, although the quality was very good, and just didn't want certain issues taking up any more time. She wanted to move on.