I used to think she was good until I read she uses some of the same phrases with a lot of people...carries burdens, legal problems, family/work problems, money issues, kids...one time she said 2 kids then another time 3. I said 2 and she said there must have been a miscarriage. I have no way of validating that. But, these phrases just happened to apply in my case. So I figure it was just a coincidence after reading other peoples reviews.