I'm going to throw something out there, judge for yourself. I have worked in call centers in a different customer service field, it is standard practice for the company's safety to record and document calls in the case of legal action, threats or credit card chargeback investigations. I greatly suspect all of them are required to do this, I've thrown some repetitive items into the last few calls over the past year and it is pretty clear at least three were reading previous notes because they all switched back to an old dateline I was given for an event. I also suspect they are trained to do this to get potential debunkers or problem callers off of the line.
