I think Aplam is asking about cases that Kisha get the person refunded because she cannot get connected at all. This has happened to people around me and I am also wondering why this happens. If someone has an input, please share with us.
And yes, there is another level of connection that she thinks she is connected but the reading does not resonate that much. This has happened to me a couple of time particularly when I ask about people who are not very close to me.