After reading the transcript, i don't understand why you continued the call after she told you to go to another advisor, that she couldn't connect and to get a refund? When you continued the call she just tried her best to connect with you. She told you she has no control over what info she gets. Yes, a person may be calling about xyz, but at times your own guides may be saying you need to know about abc instead. We aren't meant to know every single thing. Your energy could very well have been blocked, if you were in specific mood or state emotionally, that can also block a reading. This is why its always advisable before a reading to make sure your energy is even and open, so it's easier to connect with. Think of it as a radio station, it's like this for both reader and psychic, the calmer the energy the better for them to pick things up. it just seems to me that even after she told you all the above, you still wanted to stay on and talk to her, so she tried her best to connect even after she told you she was having a hard time.