Ive read with QoC MANY MANY times... You have to kind of get to know her so to speak but also have thick skin. She doesnt like when she feels like you are trying to get her to say things or interpret what shes saying differently. I have to dial her back sometimes and say, All good Anne I just need you to maybe explain it differently. She said to me once, "that's not what I said, see you think that's what I said and then you go to your boards and say my predictions dont happen"