1... Anyone can sign up for keen there is no test or interview. 2... There is no way any advisor in keen can get your info unless you give it to them over the phone. 3... Keen does not want there readers to contact any of their customers outside that forum. 4.... Keen does not want you too have multiple accounts and are now closing accounts down if you do. 5... Yes, I've heard there is a board where they chat and post stuff. 6....Lots take notes and repeat what you say back to you.