I asked the same question of three different readers. The first two answered although I thought some of the information was a little bogus. Their profiles show them being clair….something or other, but they just seemed like card readers. The third reader asked for more detail. I replied with the comment, a refund would be fine. She then proceeds to ignore me over the last few days, even when I said, just let me know when you process the refund. WTF is that crap? Just hit refund. If two readers can answer the same question without requiring background information, it tells me this reader isn’t up to par. Now I’ll have to put in a dispute which takes time. Jeez these readers.