Thanks for the recommendations for other readers . Her policy did state it’s an immediate reading (hence paying more for this ) and I have her several days (way more time than I should’ve ) and she never Pm me, never requested my info, etc . Etsy never would comply and my bank ended up disputing it and gave me my money back. If a client is following your stated rules and you don’t bother to say you can’t do the order, it’s on the seller , I agree