Metaphysical, Spiritual and Psychic Discussions > Keen.com

Heavenly Moonlight Starr - KEEN SCAMMER ALERT!!!

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HornetKick:

--- Quote from: Pinkamena on April 16, 2020, 04:03:31 AM ---I think you’re using the seemless pay option, it says it on? 😬😬😬

Did you use the “pay before chat” or the “pay after chat” option? Cause I think it’s currently clicked on the pay after chat option, which is known to charge another upfront fee first then return the remaining balance a few business day later... but there’s fee? From when you took the screenshot picture. (All I know is don’t ever use that option!)

Not sure if that matters... but keen could justify that on their end for not giving you the remaining balance. At least right away

--- End quote ---
This doesn't sound right and that is not how it works entirely. Keen doesn't charge an additional fee on top of the per min charge. I've used it before during a chat and then too it tells you the amount it will deduct (you are forewarned), it's not a surprise and unexpected, although it does return the remaining balance if it is unused. That is correct. It gives you a few options I believe of the amount you think you want to spend (based on the current per min rate), then after the call/chat is complete you'll be notified that you'll get the remaining amount refunded. I used the "pay before chat" option on chat, never on a call.

HornetKick:
Yeah, that is why I believe it's a loophole that Keen knows about but hasn't done anything to punish those who know they can change their rate right before the connection. I didn't know this was a thing. I checked the first time I did this and I purchased the seamless pay in 10 min increments but rang off after 7 when I recognized the reader was crap, so I was refunded the unused portion.

Pisces2020:
Seamless pay or not, it was only $1.99 per min when I clicked on it at 1:36pm and it even says on the first payment that the chat started at 1:36pm. It’s a scam if they change it while the chat is loading cause that takes you to a different page. I did get refunded the unused portion and that’s not what I’m arguing, it’s the fact that the rate per min was changed with no pop up messages or anything telling me it was changed to $5.99 per min. That is a scam. I’ve used seamless pay before and this is the first time this has happened.

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jas:
Well if the reader is able to change the rate just as she picks up then it is certainly unethical.  As Pink said - don't use that feature, just stay away.  Hopefully, you get your money back.

marybell:

--- Quote from: Pisces2020 on April 16, 2020, 12:50:50 AM ---OMG! I just realized the screenshot I took right before our chat proves she didn’t change her pricing at the time cause the chat started at the exact time the picture was taken. Check out the 2 pictures, I circled in red the times on both the screenshot I took right before the chat and the time the chat started. Both say 1:36pm. She WAS only $1.99 when I started chatting with her so she totally scammed me. I am so getting my money back from my credit card company! Well I better cause I think that’s enough proof.

--- End quote ---
This is virtually criminal and even more so that Keen is okay with it.  Did you send the attachments that show the initial start time and price to customer service? 

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