Metaphysical, Spiritual and Psychic Discussions > Keen.com

Heavenly Moonlight Starr - KEEN SCAMMER ALERT!!!

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Pisces2020:
This reader was listed as $1.99 right before our chat before I clicked the NEXT button to get charged and start the chat. After our chat session I noticed a huge transaction and she had changed her rate to $5.99 and charged me that rate even though she was $1.99 seconds before our chat. She must have changed it while it was loading. Please people be aware they can scam you that way. I called customer service and all they are willing to do is give me a $25 refund which I’m still short of $66 they owe me. I didn’t ask for a full refund but only to be charged the $1.99 per min that she was. They claim there’s nothing else they can do and that their advisors have the right to change their rate at any time so pls be aware. I contacted my credit card company and they told me to call back once the transactions go through since they are still pending. I am praying they can cancel those extra transactions I was scammed out of. I gave her a one star feedback for that and was honest about how I felt the reading was and she accused me of not being happy cause I wanted her to give me a fairytale story. She’s crazy. She didn’t answer my questions and kept typing about how I was feeling. I know how I’m feeling already, that’s not why I’m on Keen. Duh. Anyway, I tried replying to ask why she would scam people that way but she had blocked me. DO NOT CONTACT THIS ADVISOR.

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honeybee28:
Omg Pisces!! I'm so sorry to hear that happened to you!! I hope it all works out for you getting your money back/the credit card company being able to cancel those transactions. I had no idea this could happen, nor has this ever crossed my mind. Thanks for sharing this, I'm sure we'll all be extra aware.

LAW1974:
HOLY SHIT!   Did you contact KEEN -- I woudl make sure they are fully aware that you will post on this site...

HornetKick:

--- Quote from: Crystal1211 on April 15, 2020, 11:45:46 PM ---Some of them change their prices constantly. Mystic Gwen is another that does this. I find it very shady & try to stay away from keen for this reason.

--- End quote ---
True, but I was never aware they can change their prices right before the call connects. Maybe it's some loophole she found because even the recording lets you know how much per min you are about to pay right before it tells you to introduce yourself.

Pisces2020:
@Law1974 @HornetKick
Yeah I called them ASAP and they claim there’s nothing they can do except give me a $25 credit. They put me on hold forever and the lady I talked to got frustrated and said they would have let me know if the price had changed, like the voice recording you hear when you have call readings and I was like well how do you suggest they do that through chat since it wasn’t a phone call. There was no pop up messages on the chat message window or anywhere letting me know she had just changed her price. Then she shut the hell up and said there was nothing else they could do cause advisors can do that. I was like wow!! Really?!! Total scam!

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