Metaphysical, Spiritual and Psychic Discussions > Keen.com

Done with Keen

(1/3) > >>

SunshineChick22:
I had an issue with keen a couple of weeks ago wherein when I was trying to add money, I was getting an error saying address incorrect. On the 7th try, it let the transaction go through. It was for $28. Well low and behold, the next day, I saw the initial 6 transactions that I thought hadn't gone through, had actually gone through through my bank account, but had not been added to my keen account. I waited a couple of days to see if the transactions would fall off. They did not. So I emailed keen, showed them the copy of my keen transactions and my bank transactions and requested a refund to my debit card. I received a response stating they wouldn't refund to my debit card, but would add the $ into my keen account. I explained I didn't want the $ in my keen account, that I wanted it refunded to my card as I didn't want to use that much $ for readings. They refused saying the only type of refunds they offer is in keen dollars. So I explained to them I was going to dispute the transactions with my bank. I received no response. So I disputed the additional transactions with my bank and I attached the email correspondence from keen. Well, last week I tried to login to my keen account. Now, mind you, I have had that account for 7 years, no issues, and have spent probably tens of thousands of dollars there. So I go to login and my account is disabled. I call keen and they told me that if I call my bank and tell them that the dispute was a mistake, allow the bank to give them the money back, and allow them to refund me in keen dollars, they'll enable my account again. I couldn't believe it. I was like nope, no thanks. Turns out it was the best thing that could've happened because I haven't received a reading sense, I haven't been anxious or anything to get a reading, and best of all, I'm saving all that money lol so Keen's loss really, but I'm going to say it was divine intervention telling me I need to regain control of my life. I definitely feel a lot better too because I don't get anxious and upset if I get a bad or an off reading. I'm learning to just take things day by day.

whskers:
Good for you! Go girl go!

marciamia:
What in the world?? They have NEVER given me a problem like that when I want my Keen balance transferred back to my credit card. They really need to get the old Keen back because I just sent an email last week asking them to transfer my funds back to my card and I get an email stating “per your request, we have closed your account.” I was like “umm, where do you get close my account from refund my balance to my credit card?” Whoever that customer service rep, Ana, is I think she needs a job that doesn’t require a brain. After 5 emails I finally get a response saying it was a misunderstanding. Yea, I’m dumbfounded with that one...

Sooshi:
Keen is losing a whole lot of money between their lousey platform glitches and their customer service issues.

peppie:

--- Quote from: SunshineChick22 on December 24, 2017, 03:58:19 AM ---but I'm going to say it was divine intervention telling me I need to regain control of my life.

--- End quote ---

I think THIS is what is really happening.

BTW, what's up with the new customer service reps? It looks like they are outsourcing customer service now - is that true?

Also, I never call. If you ask for a refund (for money in your account) through the site it happens super quick.

Navigation

[0] Message Index

[#] Next page