Metaphysical, Spiritual and Psychic Discussions > Keen.com

Done with Keen

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sawthelight:
Blessing in disguise for sure.

jas:
About a year ago I was trying to add $9.50 ended up adding $950 - I called CS immediately and the put the refund process in motion. It took about 3 to 4 days before it was back in my account (I used a debit card) but I did get it back. 

To say the least, I am extremely careful when adding money now.  Thank God they refunded it.

whskers:

--- Quote from: jas on December 24, 2017, 03:00:12 PM ---About a year ago I was trying to add $9.50 ended up adding $950 - I called CS immediately and the put the refund process in motion. It took about 3 to 4 days before it was back in my account (I used a debit card) but I did get it back. 

To say the least, I am extremely careful when adding money now.  Thank God they refunded it.

--- End quote ---

Something similar happened to me. But I think the problem with sunshine is she added money and it didn’t show in keen. So keen wants  to give her like “bonus” money. But sunshine doesn’t want to spend that much money and keen won’t refund her since it’s a bonus money.

Kate:

--- Quote from: marciamia on December 24, 2017, 04:52:42 AM ---What in the world?? They have NEVER given me a problem like that when I want my Keen balance transferred back to my credit card. They really need to get the old Keen back because I just sent an email last week asking them to transfer my funds back to my card and I get an email stating “per your request, we have closed your account.” I was like “umm, where do you get close my account from refund my balance to my credit card?” Whoever that customer service rep, Ana, is I think she needs a job that doesn’t require a brain. After 5 emails I finally get a response saying it was a misunderstanding. Yea, I’m dumbfounded with that one...

--- End quote ---

I had a similar issue - there was a technical problem with the call - I could hear the advisor but they could not hear me..so minutes were eaten up whilst I was frantically trying to be heard. I stayed on the phone until the problem resolved because I'd been in the advisor's queue for a while and did not want to miss the call.  I wrote to Keen to complain and ask for a partial refund - and they refused.  I was so angry at this point, i told them I wanted to close my account. They wrote back that they had credited my account with $25 and closed it.

Obviously, with a closed account I could not take advantage of the $25, so I asked them to credit my card with the payment instead.. they once again refused. I continued to complain but it made no difference - the only way I could use the credit was to reopen the account.

Bostongirl:
I've been done with keen for a few months now. After being on this board for over 18 months and having read with some of the readers recommended they were all wrong. While a few did pick up on my situation and I mean a few. I could count on one hand. I don't think anyone is missing anything in closing their account. In the 18 months I've been on here I've seen more people with a wrong outcome than a correct one. There are so many better readers out there. Just go back and read the posts, in all here in Black and White. Merry Christmas!

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