She is kind of snarky, just to be pc. I emailed her about the differences between the long/short email and how many questions on each.... she goes something like: well as it says on the website blah, blah, blah. Well, if I saw it on the website, I wouldn't be asking bitch. Just answer the question if you want the business. So glad someone took the dive ahead of me so I don't have to waste any time/money. JFC!