Session fee 2.99

[Mina]

Ugh keen now charges on top of a per minute rate a session fee of 2.99!

What a greedy ass company 😠

[KarinaR]

Yeah no kidding! They supposedly take half of whatever the advisor's charge and now they are also charging 2.99? And they just snuck the fee in without notifying users. I wonder if they can be sued for shady business practices. They have also stopped doing the refunds like they used to. They used to have a satisfactio n guarantee and now they only refund up to $25 keen credits every 30 days?? There has got to a legal piece to get our funds back for their shit services

[amschef]

I was coming here to post about this! Keen is out of their mind. 2.99 per call/chat for what?! And I'd be willing to bet if you opt for the satisfactio n guarantee the connection fee would not automatical ly be refunded since you were connected to the session. What a gross company.

[EllaC]

I really don't think it's a smart move on their part - as this definitely cured my binge reading tendencies. I will definitely not mass call multiple readers, old and new, within a short period of time just to ease my mind, knowing that I will be paying $3 directly to Keen for each new session that cannot be refunded even if the reading is bad.

[jackY]

That's exactly what they've done. It's disgusting. Agree with those that say it's cured them from calling. Done with Keen.

It’s like they took a cue from companies like DoorDash and UberEats handbook chapter titled “how to nickel and dime f*** the clientele and it’s contractors”
Which shouldn’t surprise me I think ingenio is also based in SF, along with those other two

[HornetKick]

Got an email and text the session fees have been removed. Is this true?

[jackY]

Yes, they got a new CEO and after losing a shit ton of business, decided to lose the 2.99 fee!~

[HornetKick]

Great, now I'm waiting for a good promotion.