Metaphysical, Spiritual and Psychic Discussions > Keen.com
Spiritualist Reader (Cookie)
oben:
The page that I believe we all usually read there is still 5.59, but all other pages are 7.50...
Cfisher:
--- Quote from: loops77 on October 31, 2012, 01:17:00 PM ---
--- Quote from: Truth on October 31, 2012, 09:39:00 AM ---well, i hate to do this. but i need to really leave some bad feedback for Cookie now.
i have talked to Cookie twice. the first reading was just okay. the second was really good. however, during this call i was forced to get off the phone with her because she had an appointment coming through. i didn't think that was fair, but she told me if i scheduled an appt with her she would accept it, because she was being forced off the phone. she accepted the appt then never came to the actual appt when it was time. i was somewhat annoyed, but figured i would just keep trying to make appt's with her. i have made 5-7 appts at a time for 1 month now. i also sat in the call-back line multiple times. each time it would take weeks for the call to go through, and the call would come at like 5am while i was sleeping. i continued making appts with her. one morning she accepted 2 different appts. she didn't make it to either. last night was the last straw. i made 6 appts with her. she accepted a 10pm appt. i worked my night around having the appt at 10pm. i made dinner and put my phone on the charger. i put a bunch of money in my Keen account to talk to her without constantly getting interrupted. i went into the living room to watch tv while my phone charged. apparently at 9:26 she accepted one of the appt's i had made for 9:30, then called through at that time. i realized this when i went to grab my phone around 9:45 (15 mins before the accepted appt) and my phone had 3 missed calls. i saw it was from the Keen number. i looked at my account and she had done the 9:30 appt, but i was still scheduled for the 10 appt as well. i sent her an email and apologized for missing the 9:30 call (that she accepted literally MINUTES before the call), but hoped we were still on track for our previously agreed upon 10pm appt.
well, 10pm rolled around and i never got a call. she had been on the phone the whole time talking to someone else. i sent her a couple of emails and didn't hear back from either of them. not an apology, not a "schedule another appt and i'll take that one", NOTHING. i mean, are you F'ing kidding me!? i have spent several times going through the call back queue without being able to take her call. i've made several appts at a time, morning and night, for months. she'll accept SOME, but never shows up to them. or she cancels them last minute. i mean, i feel like a crazy person for putting so much effort into this. but, after last night i won't anymore. i'm so irritated at how i've been handled.
--- End quote ---
I've mentioned this before because it really is unprofessional, as much as a good remote viewer she seems to be. I doubt she has a job that is just so last minute like that. I'm sure she can afford to shoot a quick email even if that is the case.
--- End quote ---
I agree with Truth and Loops here. Cookie's customer service can seriously suck ass at times. But the reality is that it won't change. And I HATE to say you'll have to suck it up, but you will. She doesn't seem to be very customer service oriented, she can be moody sometimes in a call, she's not always right. Bottom line? Don't expect much from her.
Can you imagine going through your day and getting snapshots of random clients and what's happening in their life? My thoughts? I think that would be enough to make my head explode. Ugh. And I'm not defending her whatsoever, I too have been on the shitty end of her *Don't add I have another appointment* when I'm trying to get my questions answered, but my only thing is that this is the way she is and how she'll continue to be. The truth is it's your choice to call. And you have every reason to bitch about her el crappo customer service, but it's not going to change anything her end.
She's a good enough reader that she'll always have 20+ people in her line up, so to her until an actual relationship is formed, we're all just another number. Sucks, but it is what it is.
Truth:
for sure. i just had to vent about how i felt and what i was going through. i was so frustrated. still am.
and you are right. it's my choice to call or not. that's what i'm wondering if i'll ever do again.
Luckystar:
I guess this lady never runs specials?? Can't see why she would if she already has 100 people in her line though.
oben:
@Cfisher: I think personally my biggest and only issue with cookie is that she sees you having all the fun and all she sees me doing is studying!!! She even told me to get my shit together sit down and study because that is all I need and must be doing! Very unfairrrrrrrrrrrr no fun for me ;0)--
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