I used the Live Person chat for many months, but one day a reader typed the same exact thing as she did in our previous conversation, by the letter, so then I realized she was copying and pasting. I asked them for a refund and they wouldn't refund me even though the proof was there (they had records of the chats). So I filed a charge back and got my money that way, but then they blocked me from using their site. Some of their readers seemed good, but the management is horrible from my experience.