Metaphysical, Spiritual and Psychic Discussions > Keen.com
Zadalia
doubleoh8:
--- Quote from: Bostongirl on October 03, 2017, 04:29:00 PM ---seriously I'm a customer and the customer is always right. Never had a problem with anyone else. She didn't want to read with me and it was an excuse. No one turns down money because someone didn't say hello.
Im calling to ask questions. Really, I don't know her or her me. Not saying hello is not rude.
Personally I wouldn't block someone because they didn't say hello. As I said I had a problem getting through to her. I feel she switched off over the weekend when I tried to contact.
As I said her loss not mine.
--- End quote ---
Thought I'd weigh in on this one...
IMO, any business person has the right to refuse service to someone they consider rude, unkind, etc. Whether they own a cafe, work as a masseuse, are a high-priced consultant... we all get to set our boundaries and expect to be treated in a way we feel is courteous. So to simply say that because you are paying she should read with you on your terms... sorry but I disagree.
Just to be clear, I am not saying I think you were excessively rude, and maybe Z was having a bad day or has had a string of calls where the caller wanted to launch right in without a hello... but I do feel that she has the right to set her expectations of courtesy. In my experience Zadalia is one of the kinder and more ethical readers so I can empathize with her if she's getting a lot of calls where people expect her to launch in without any personal niceties. If she's trying to genuinely help people, it must be disheartening to not make a personal connection with those people.
If anything, I feel that this is a fault of the pay-per-minute system. When I see psychics in person, they often chit chat for a while at the start of a reading, but they also don't include this in the overall reading time. Maybe Z's 3 free minutes allows her to ease into a reading in a way that works for her. of course it's also your prerogative to not ever call her again -- which it sounds like you are fine with.
HopefulHeart:
Sorry but... I have to disagree too. The customer is not always right. I understand where you are coming from with your stance that it is your money. but really it does only take 2 seconds to add on a hello. In any business, one would hope to be treated with basic common courtesy. If I am at work and receive a call, once I pickup and say hello, I certainly wouldn't expect a client to instantly just say "I need you to tell me about XYZ". (In fact, it would put me off as well!) I would hope they would at least say "Hi Hopeful, this is [Name]." before jumping into a question or request. It sounds silly and stupid, but a little common courtesy goes a long way.
I understand that you're paying for the time, and that every second counts, but whether on chat or phone, a quick hello is by no means going to make that big of a difference, especially if you already have a copy/paste question scripted and ready to go. Her response may seem extreme, but all she is asking for is to be treated like a person. She will say hello and ask if you've gotten the free minutes she has sent because she will send free minutes to make sure that she connects first so that she does not waste your time (which is why a lot of the time she will end the chat first, send you the mins, and once you get back in she asks if you have received them. Or from what I've heard from others if you email her first she sends them and then makes sure that you got them.) She's being decent and polite making sure she isn't wasting your time with those free minutes, and in return is just asking for common decency, that really isn't costing you a dime.
Bostongirl:
then all that should be explained on her page. It wasn't.... By not saying hello to someone is not rude. If I was at a business and Hung up the phone because someone was rude to me, I'd be sacked. She was the one that was rude... Who the bloody hell does she think she is.
HornetKick:
I believe she was having a bad day. Saying hello or not should not make/break a call.
I detest small talk for the most part and when I worked customer service, I valued people who wanted to get down to the nitty gritty.
I never felt that I was being treated like less than a person when someone didn't say hello to me, but hey that's me. I've read with Z and liked her, but she really should learn to value her customers better IMO.
Bostongirl:
She even states she doesn't waste people times. I'm done arguing over it.
Straight-forward, accurate answers, provided with care and understanding. I do not waste your valuable time. / Taking some calls tomorrow and rest of the week - get on arrange a call xo
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