I don't know this reader but it makes me so angry that they just cannot take any feedback unless it's, "Oh my God, this reader is always accurate and so sweet and gets everything right!" It's stopped me from ever writing feedback on any of the platforms because they go absolutely mad, even if the feedback wasn't nasty just honest. That's why we're all on here. So we can (to a degree) say what we truly think. It's so frustrating and just shows immaturity.