I am never one to take up for readers, but what she said is plausible isn’t it? I mean it’s effing stupid how readers don’t place their accounts on time out when they step away for long periods and why after all this time on this earth, they don’t know to do this is beyond me, but giving her the benefit of the doubt shouldn’t hurt anyone. Since she is offering refunds, why would anyone not take her up on her offer? I haven’t had a reading, but it’s something to think about. js.