Metaphysical, Spiritual and Psychic Discussions > Keen.com
Spiritualist Reader (Cookie)
Sparkle002:
--- Quote from: pRoFeSsOr777 on August 18, 2020, 05:19:33 PM ---
--- Quote from: Sparkle002 on August 18, 2020, 04:36:56 PM ---
--- Quote from: pRoFeSsOr777 on August 18, 2020, 03:14:20 PM ---I wasnt aware of the rule that you have to read with a psychic to comment on their thread. I havent read with her because of her awful customer service. You may have never missed a call Sparkle but many have. And its not because they are irresponsible. Users shouldnt have to be tortured like that. Why would u want to call someone at 3 am to give them a reading? There has to be a better way regardless of the limitations of the Keen platform. We can either say, tough, just go read with someone else, or we can say, hey, is there any possible way ur customer service can be improved?
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There isnt a rule but then again there are other rules on this forum that people dont follow LOL -but thats neither here nor there - girl anyone can say whatever they want on here lol as well as myself - but just curious why concern yourself with a reader about customer service if you havent been through it?
Maybe I see it as Like going on Amazon.com, and finding a product, look at the negative reviews and comment based on those negative reviews when I havent bought the product lol - I can choose the use the product based on the reviews or move on. If the price isnt cool, Ill move on... but hey thats just me lol
I guess I dont see it as torture ..esp if the person has never read with her that are wanting to read with her. Torture is extreme in this instance - maybe annoyed or irritating.... heck It may be toruture to some - hey people feel all kinds of ways.
Now for those who have read with her and have had things happen - and you need to speak with her right away - Id def call that torture lol. I have been one of those users- Ive waited a while too. But Ive also made appointments. While I never missed a call in the queue, she has cancelled appts on me. I wouldnt call anyone irresponsible for missing her call either. There are 2 sides - her side: 1) She calls at odd times, 2) Sometimes misses appointments and 3) Has a heck of a long queue....our side: 1) Most cants schedule appts 2) We have to be watching the queue and 3) We miss the call because we dont know what the heck time she is going to call - even when we are watching the queue (it literally could be days at number 1).... With those reasons, some can choose to read with her or not. For those who choose to dive into the Cookie jar - im pretty sure by now everyone knows that there is a potential to miss her call. It sucks I know.
Honeslty - her customer service probably will not be improved. She unfortunately doesnt have her own site so there is the other problem - she mainly does callbacks rather than appts. The only thing I can think of is to talk to a KEEN customer service rep and ask (or complain) about her reader hours. Specifically, ask if there is a cut off time frame. But the deal is, Cookie and some other readers may read for folks all over the world whom are in different time zones. So if you are in a call queue and she randomly calls you (again no appt) she does not know what time zone you are in. If she is on the west coast and you are on the east - thats already 3 hours. So if she calls at 11pm - then its 2am EST smh.
Again I dont know how the customer service part would be handled (if at all) - Id just say that ppl should be aware of what they may experience customer service wise knowing the issue and choose to read with her based on that.
I really dont think there is going to be any improvement to be honest - its almost like shooting in the dark with that old lady
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lol. Think of it like this: everyday u walk past the cheesecake factory. It makes ur mouth water. U would love to give a slice a try. Just the scent of the cheesecake tempts ur soul. But the line is just too long and u cant bring urself to wait inline for 3 hrs but each day u pass by u hope to see better customer service, maybe more cashiers or deivery service or something to make the wait more manageable!
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Professor I love the way you worded that!!! Do you write books? omg you're so creative with your writing!
That makes all kind of sense lol
Sparkle002:
--- Quote from: britbrat on August 18, 2020, 07:43:57 PM ---Usually the people who post about her or any other reader being wrong are the ones who constantly post about the same wrong predictions. They are not actual updates and this pretty much happens on all of the threads. Most people share their overall experience or give updates on hits. They are all right and wrong. I personally only post when I have major hits or if someone asks a question that I can answer based on my experience with the reader. I see a lot of posts here with people not getting the Cookie hype. I don't think anyone defends her. Cookie gets stuff right and wrong for most of us who connect with her.
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100 percent agree
Live and love:
--- Quote from: britbrat on August 18, 2020, 07:43:57 PM ---Usually the people who post about her or any other reader being wrong are the ones who constantly post about the same wrong predictions. They are not actual updates and this pretty much happens on all of the threads. Most people share their overall experience or give updates on hits. They are all right and wrong. I personally only post when I have major hits or if someone asks a question that I can answer based on my experience with the reader. I see a lot of posts here with people not getting the Cookie hype. I don't think anyone defends her. Cookie gets stuff right and wrong for most of us who connect with her.
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That's what I thought. Thank you for confirming she is not perfect.
wishes215:
how does her customer service suck? I don't get it. ya she has a long queue and she takes calls when she can I suppose. is that the issue?
Sparkle002:
--- Quote from: pRoFeSsOr777 on August 18, 2020, 08:01:34 PM ---LoL! Sparkle You remind me of summertimesnow. U dont take things to seriously and dont get personal and aggressive even when u r playfully harrassed. Its all in good humor and there is nothing wrong with backing up a reader u know works for you. And yes i have seen u post where Cookie gets it wrong from time to time, so i cant deny that. And u seem to expect qwacks like me to pop up every now and then and u dont take it personal. Its good to take things lightly and have a sense of humor especially in these difficult times. The last reader i read with told me there is a running joke among other readers now that any pack of tarot cards bought in 2020 are all filled only with wheel of fortune cards caz all most readings talk abt are ppl losing jobs and businesses. So its good to relax and not take things seriously.
But yes, i have wanted to read with Cookie in the past but im impatient. When i was on keen and had the money in my acct i would always waste it on immediately available readers instead of waiting in line. I just couldnt handle the waiting game at all. Same situation with the other platform, so lol!!
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Haha yes i totally get it girl!!
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