Metaphysical, Spiritual and Psychic Discussions > Keen.com
Spiritualist Reader (Cookie)
Sparkle002:
--- Quote from: pRoFeSsOr777 on August 18, 2020, 02:26:52 PM ---Based on what I have read in the thread, she seems to be hit or miss just like Kisha and Yona. God-awful for some and spot on for others. I think the advertising hype u referred to always catches up to the fake ones eventually. Like ALWAYS!! Karma always gets them. I think any hype Cookie gets is based off results users get. And to be so popular with such God-awful customer service also speaks to her gifts as well. I mean, the torture users put themselves thru for months, having to keep their phone on at night and having to take it with them to the restroom and while in meetings at work, hoping they dont miss the call.... she couldnt have lasted this long if there wasnt something special there I think.
--- End quote ---
Have you ever tried her?
I dont know if its really customer service thats her issue. I know we hear of these stories here on the board of people missing calls - but from what I gather its the main issue - but that issue isnt all with her.
With Keen, everyone should get a notification text before the call and since you are in a callig Queue - she will call when you are next in line.
Anyone who is in a call queue with any advisor should be aware of this since it isnt an appointment.
Now as far as her missing appointments and such - thats on her. But waiting for months in a call queue isnt really her fault if someone misses the call. Usually people are busy or whatever because she can call at random times but you should be watching the queue.
Ive never missed a Cookie call in the 2 years Ive read with her. She has been hit or miss but mainly a hit for me up to 90 percent accuracy even if she mixed stuff up - it still happens as she says.
Im curious why comment on this user if you've never used her? lol
I get the hype because Ive used her and yes she can mix stuff up like everyone else but compared to a bunch of other fake readers out here - in my personal experience what she says happens in some form or matter.
Im just not getting why she seems to be to blame for bad customer service when it appears to be 2 fold.
I dont feel she tortures users - she cant help how long her queue is - its insane. Who else has a queue of 80+ ppl? Yes there is something to her for it to be that long I'd think. But because of the fact there are sooooo many trying to read with her, and people miss her calls, well thats on them.
I made a special loud ring tone for Cookie on my phone and thats mainly why I never miss her lol (not that people have to do that) but because she can call at random times thats how I can catch her.
Id put her at 90% accuracy - shoot or more for me. Ive even copied detailed parts of her readings in my personal story thread "The End"...and yes its unacanny the things she can pick up or see (even if its with a different person lol).
Live and love:
--- Quote from: Sparkle002 on August 18, 2020, 02:43:16 PM ---
--- Quote from: pRoFeSsOr777 on August 18, 2020, 02:26:52 PM ---Based on what I have read in the thread, she seems to be hit or miss just like Kisha and Yona. God-awful for some and spot on for others. I think the advertising hype u referred to always catches up to the fake ones eventually. Like ALWAYS!! Karma always gets them. I think any hype Cookie gets is based off results users get. And to be so popular with such God-awful customer service also speaks to her gifts as well. I mean, the torture users put themselves thru for months, having to keep their phone on at night and having to take it with them to the restroom and while in meetings at work, hoping they dont miss the call.... she couldnt have lasted this long if there wasnt something special there I think.
--- End quote ---
Have you ever tried her?
I dont know if its really customer service thats her issue. I know we hear of these stories here on the board of people missing calls - but from what I gather its the main issue - but that issue isnt all with her.
With Keen, everyone should get a notification text before the call and since you are in a callig Queue - she will call when you are next in line.
Anyone who is in a call queue with any advisor should be aware of this since it isnt an appointment.
Now as far as her missing appointments and such - thats on her. But waiting for months in a call queue isnt really her fault if someone misses the call. Usually people are busy or whatever because she can call at random times but you should be watching the queue.
Ive never missed a Cookie call in the 2 years Ive read with her. She has been hit or miss but mainly a hit for me up to 90 percent accuracy even if she mixed stuff up - it still happens as she says.
Im curious why comment on this user if you've never used her? lol
I get the hype because Ive used her and yes she can mix stuff up like everyone else but compared to a bunch of other fake readers out here - in my personal experience what she says happens in some form or matter.
Im just not getting why she seems to be to blame for bad customer service when it appears to be 2 fold.
I dont feel she tortures users - she cant help how long her queue is - its insane. Who else has a queue of 80+ ppl? Yes there is something to her for it to be that long I'd think. But because of the fact there are sooooo many trying to read with her, and people miss her calls, well thats on them.
I made a special loud ring tone for Cookie on my phone and thats mainly why I never miss her lol (not that people have to do that) but because she can call at random times thats how I can catch her.
Id put her at 90% accuracy - shoot or more for me. Ive even copied detailed parts of her readings in my personal story thread "The End"...and yes its unacanny the things she can pick up or see (even if its with a different person lol).
--- End quote ---
Isn't this the point of this forum? We share our experiences and ask questions about any advisors we are curious about, although I do notice that people here tend to get terribly upset if Cookies gifts are questioned. I am sure she is good, even great maybe.. but at her price is she better than so many others who have been reviewed on this board. . I personally wouldn't mind waiting in line but like I said at over $6 a minute at the suggested 30 minutes for my first call, I would be peeved if she was not "uncanny"
Tzwilson84:
My last reading with her was about 45 minutes smh
Sparkle002:
--- Quote from: pRoFeSsOr777 on August 18, 2020, 03:14:20 PM ---I wasnt aware of the rule that you have to read with a psychic to comment on their thread. I havent read with her because of her awful customer service. You may have never missed a call Sparkle but many have. And its not because they are irresponsible. Users shouldnt have to be tortured like that. Why would u want to call someone at 3 am to give them a reading? There has to be a better way regardless of the limitations of the Keen platform. We can either say, tough, just go read with someone else, or we can say, hey, is there any possible way ur customer service can be improved?
--- End quote ---
There isnt a rule but then again there are other rules on this forum that people dont follow LOL -but thats neither here nor there - girl anyone can say whatever they want on here lol as well as myself - but just curious why concern yourself with a reader about customer service if you havent been through it?
Maybe I see it as Like going on Amazon.com, and finding a product, look at the negative reviews and comment based on those negative reviews when I havent bought the product lol - I can choose the use the product based on the reviews or move on. If the price isnt cool, Ill move on... but hey thats just me lol
I guess I dont see it as torture ..esp if the person has never read with her that are wanting to read with her. Torture is extreme in this instance - maybe annoyed or irritating.... heck It may be toruture to some - hey people feel all kinds of ways.
Now for those who have read with her and have had things happen - and you need to speak with her right away - Id def call that torture lol. I have been one of those users- Ive waited a while too. But Ive also made appointments. While I never missed a call in the queue, she has cancelled appts on me. I wouldnt call anyone irresponsible for missing her call either. There are 2 sides - her side: 1) She calls at odd times, 2) Sometimes misses appointments and 3) Has a heck of a long queue....our side: 1) Most cants schedule appts 2) We have to be watching the queue and 3) We miss the call because we dont know what the heck time she is going to call - even when we are watching the queue (it literally could be days at number 1).... With those reasons, some can choose to read with her or not. For those who choose to dive into the Cookie jar - im pretty sure by now everyone knows that there is a potential to miss her call. It sucks I know.
Honeslty - her customer service probably will not be improved. She unfortunately doesnt have her own site so there is the other problem - she mainly does callbacks rather than appts. The only thing I can think of is to talk to a KEEN customer service rep and ask (or complain) about her reader hours. Specifically, ask if there is a cut off time frame. But the deal is, Cookie and some other readers may read for folks all over the world whom are in different time zones. So if you are in a call queue and she randomly calls you (again no appt) she does not know what time zone you are in. If she is on the west coast and you are on the east - thats already 3 hours. So if she calls at 11pm - then its 2am EST smh.
Again I dont know how the customer service part would be handled (if at all) - Id just say that ppl should be aware of what they may experience customer service wise knowing the issue and choose to read with her based on that.
I really dont think there is going to be any improvement to be honest - its almost like shooting in the dark with that old lady
jolimano:
I'm sure this has already been answered in this thread before, but how long does one typically need for a reading with Cookie?
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