Metaphysical, Spiritual and Psychic Discussions > Keen.com
Heads Up
HornetKick:
--- Quote from: SunshineChick22 on November 25, 2017, 08:38:30 PM ---Yesterday for the first time I experienced a reading with a new reader where the first 3 minutes were spent explaining how she reads, then another 3 trying to connect. My funds ran out and I didn't replenish. She emailed me after apologizing saying she could not connect with me and recommended I try another advisor. I did a satisfaction guarantee on this. I got a response from Keen stating this does not qualify because there are now quizzes we can take to see what type of psychics we connect with and emailed me the link for such quizzes, therefore refused to provide me with a refund. Needless to say, I was upset so I disputed the charge on my card. I just wanted to let everyone know that there are apparently a bunch of more changes made and it seems like they'll now do whatever they can to keep your money.
--- End quote ---
Can you provide the link? I'd like to see this quiz.
SunshineChick22:
Hopefully this works
https://www.keen.com/app/?mkt_tok=eyJpIjoiTnpWbFpqZGhOR1JoTjJNNSIsInQiOiJtQXNHYXVLcUlPRDE4U2x0cVloR0VDNWNTdFZoQ01yaUZlUzE0K25wbmxMdkE3RkJNK3hKanVZdEIxeXhWZGtXRzlRZ2F4R1poWCtBamJaRmJFTWtiblwvR25ZRFhvcldBa2VJbkZud2NTS3lDT3ZoZ1l4R0R1UjdzSVJ0c2JVRVMifQ%3D%3D#/best-match?q=0&listingstid=UGF1PUJW&hlt=3
Universal9:
I still think this reason keen gave to deny the refund was absurd. May be there was a sat guarantee claimed in the previous 30 days, thats why they didnt honor it?
SunshineChick22:
--- Quote from: Universal9 on November 26, 2017, 05:24:43 AM ---I still think this reason keen gave to deny the refund was absurd. May be there was a sat guarantee claimed in the previous 30 days, thats why they didnt honor it?
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I was literally told they don't give refunds for no connections, only bad readings. This was from Lily. When I responded I got a response from a Mary. They told me to avoid a no connection issue to take that exam to be better paired with a psychic LOL
Kate:
--- Quote from: SunshineChick22 on November 26, 2017, 05:50:52 AM ---
--- Quote from: Universal9 on November 26, 2017, 05:24:43 AM ---I still think this reason keen gave to deny the refund was absurd. May be there was a sat guarantee claimed in the previous 30 days, thats why they didnt honor it?
--- End quote ---
I was literally told they don't give refunds for no connections, only bad readings. This was from Lily. When I responded I got a response from a Mary. They told me to avoid a no connection issue to take that exam to be better paired with a psychic LOL
--- End quote ---
I wouldn't email, I would call them, and push for it over the phone. In my experience, customer service are far better when you talk to them as opposed to emailing.
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