Metaphysical, Spiritual and Psychic Discussions > Keen.com

Do advisors know who asked for a refund?

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Rediska:

--- Quote from: Sooshi on December 19, 2016, 07:45:49 PM ---Yes, they know if you asked for a refund. They're paid per call, so thats going to show up on their account as they wont get paid for that call. I believe they are given an itemized list of the calls they did monthly.

--- End quote ---

So they can see our usernames when they don't get paid? lol  :o

HopefulHeart:
A while back I had actually became friends with one of the readers from keen. I ended up asking her how being an advisor on Keen really worked. She told me that they got no personal information from you and when you called or opened a chat, it would only show your screen name along with a box of notes they had taken previously if you had spoken to them before.

As far as an adviser knowing if you've asked for a refund or not I've been told both from her and from customer service the advisor will never know who asked for a refund. If they really want to know they would have to do the legwork of looking to see what amount was taken out and then search through their list who they had recently spoken to spoken to find the reading that matches that amount. But even that's not perfect science because Keen will only refund a max amount of $25 so basically the advisor will only know that someone asked for a refund.

Not going to lie I totally done the same thing before. I thought an advisor was totally wrong and immediately ask customer service for a refund. Flash  foeward a few weeks and she was right. Shamefaced I ended up going back into another reading with her. I never told her I asked for a refund and she never mentioned it and she was extremely excited that I had the good news for her that her prediction passed.

Bella:
In my experience, the two times I have asked for a refund, I was told I had to leave one star I order to get the refund.  So, yes they see who leaves one star.  They know who has asked for a refund if you're leaving a one star.

stargazer:
Thanks @ hopefulheart. This is good info to know

stargazer:
I've received a refund before without leaving 1 star.

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